Job Description: Payments & Payouts Officer (Fintech/Forex)

As a Payments & Payouts Officer, you will be the gears behind the machine, ensuring that capital moves seamlessly and securely across our global network. In the high-velocity world of Forex, where liquidity and speed are everything, you'll manage the lifecycle of funds—from initial deposit to complex multi-currency withdrawals.

The Mission

To maintain a frictionless financial experience for our clients by processing transactions accurately, optimizing payment routing systems, and leveraging collaborative tools to ensure peak operational efficiency.

Core Responsibilities

• Transaction Lifecycle Management: Oversee the daily processing of incoming client deposits and outgoing withdrawals via Wire Transfer, SEPA, Credit Cards, and E-wallets (Neteller, Skrill, etc.).

• Reconciliation: Perform daily bank and PSP (Payment Service Provider) reconciliations to ensure internal ledgers match external statements.

• Exception Handling: Investigate and resolve "stuck" payments, rejected transfers, or discrepancies in banking data.

• PSP & Banking Relations: Monitor the performance and success rates of various payment gateways; suggest shifts in traffic to optimize costs and speed.

• Operational Reporting: Utilize data visualization to track Key Performance Indicators (KPIs) such as average processing time, transaction success rates, and fee analysis.

• Workflow Automation: Use collaborative tools to streamline communication between the finance department and customer support teams.

What You Bring 

Experience:
1–3 years in a back-office, payments, or treasury role (Fintech/FX preferred).

Google Workspace:
Power user with expert-level proficiency in Google Sheets (complex formulas, Apps Script, pivot tables), advanced Google Drive file architecture, and strong skills in Google Docs and Slides for reporting.

Forex Knowledge:
Solid understanding of rolling spots, margins, and currency conversion (FX rates).

Precision:
Exceptional attention to detail — accuracy is critical, as even a misplaced decimal point can lead to serious issues.

Agility:
Ability to work in a fast-paced environment with strict cutoff times.